Last updated: August 4, 2025

At Mario Autos, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

✅ Eligible Returns

We accept returns for unused and unopened products within 14 days of delivery.

To be eligible for a return:

• Item must be unused, unopened, and in original packaging
• Proof of purchase is required (e.g., order confirmation)
• Item must not be a clearance or final-sale item

❌ Non-Returnable Items

We do not accept returns for:

• Opened or used products (e.g., opened oil containers)
• Returns requested after 14 days of delivery
• Custom or special-order items
• Items damaged due to customer misuse

📦 How to Request a Return

1. Email us at [insert your email address] within 14 days of delivery.
2. Include your order number and reason for return.
3. We will review and provide return instructions.

💡 Customers are responsible for return shipping unless the product was incorrect or defective.

💳 Refunds

Once we receive your return and inspect it:

• We will notify you if your refund is approved.
• Approved refunds are issued to your original payment method within 5–10 business days.
• Shipping fees are non-refundable unless we made a mistake with your order.

📸 Damaged or Defective Items

If your product arrives damaged:

• Contact us within 48 hours of delivery
• Provide photos of the damage and your order number
• We will offer a replacement, store credit, or a full refund

🔁 Exchanges

We currently do not offer direct exchanges.

To exchange an item, please return the original product (if eligible), and place a new order.

❌ Order Cancellations

Orders can be cancelled only before they are shipped. Once dispatched, they must follow the return process.

📬 Contact Us

If you have questions or need help:

Mario Autos
📧 Email: Sales@mario-auto.com
📞 Phone: +351920776384
🌐 Website: https://www.mario-auto.com